Frequently Asked Questions
- Why was the Notice issued?
- What are the eligible Subject Vehicles?
- Am I eligible for a payment?
- I have not had the AEM installed on my eligible Subject Vehicle yet. How do I proceed with having the AEM installed and filing a claim?
- I had the AEM installed on my eligible Subject Vehicle, how do I receive a payment?
- Do I need to provide documentation to support my Claim?
- How do I get more information?
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Why was the Notice issued?
In 2021, Mercedes-Benz Group AG and Mercedes-Benz USA, LLC (collectively, Mercedes-Benz) reached a settlement with the United States Department of Justice (DOJ), the U.S. Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General’s Office regarding the emission control system in certain model year 2009 to model year 2016 Mercedes-Benz diesel vehicles (“Subject Vehicles”). As part of that settlement, Mercedes-Benz has offered eligible vehicle Owners/Lessees a modification to Subject Vehicles’ emission control systems (“Approved Emission Modification” or “AEM”). The AEM for each Subject Vehicle has been approved by the EPA and CARB, and is ready for installation in your qualifying Subject Vehicle. Your authorized Mercedes-Benz or Freightliner Sprinter dealer will install the AEM at no cost to you.
As part of a separate settlement between Mercedes-Benz and a coalition of state attorneys general regarding the design, manufacture, import, marketing, offer, sale, or lease of Subject Vehicles, Mercedes-Benz is offering a payment of $2,000 to qualifying owners or lessees to incentivize AEM installations. Specifically, if you currently own or lease, or previously owned or leased a Mercedes-Benz or Sprinter BlueTEC II diesel vehicle (see FAQ 2 showing the eligible “Subject Vehicles”) in the United States, including both Mercedes-Benz- and Freightliner-branded Sprinter diesel vehicles, you may be eligible for a payment of $2,000 if you had an AEM installed on your Subject Vehicle on or after August 1, 2023 or if you have an AEM installed on your Subject Vehicle on or before August 31, 2026. Installation is available free of charge to you, and you will receive an Extended Modification Warranty after the installation.
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What are the eligible Subject Vehicles?
E250 BlueTEC – 2014-2016
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E350 BlueTEC - 2011-2013
GL320 BlueTEC – 2009
GL350 BlueTEC – 2010-2016
GLE300d – 2016
GLE350d – 2016
GLK250 BlueTEC – 2013-2015
ML250 BlueTEC – 2015
ML320 BlueTEC – 2009
ML350 BlueTEC – 2010-2014
R320 BlueTEC – 2009
R350 BlueTEC – 2010-2012
S350 BlueTEC – 2012-2013
Mercedes-Benz or Freightliner Sprinter (4-cylinder) – 2014-2016
Mercedes-Benz or Freightliner Sprinter (6-cylinder) – 2010-2016
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Am I eligible for a payment?
Current and former owners and lessees may be eligible for a payment. To be eligible to claim a payment, you must submit a Valid Claim by September 30, 2026. To receive the payment, you must have an AEM installed in your Subject Vehicle between August 1, 2023, and August 31, 2026. The maximum incentive payment for any Subject Vehicle that has an AEM installed between August 1, 2023, and August 31, 2026, is $2,000.
You may be eligible for a payment under the following circumstances.
- If you currently own or lease a Subject Vehicle that does not have the AEM, you can receive payment by (a) installing the AEM on your Subject Vehicle by August 31, 2026, and (b) submitting a Valid Claim by September 30, 2026.
- If you currently own or lease a Subject Vehicle and you had the AEM installed on your Subject Vehicle on or after August 1, 2023, you can receive payment by submitting a Valid Claim by September 30, 2026.
- If you previously owned or leased a Subject Vehicle and you had the AEM installed on your Subject Vehicle on or after August 1, 2023, you can receive payment by submitting a Valid Claim by September 30, 2026.
Eligibility for payment is not dependent on your U.S. state or territory of residency.
You are not eligible for this Incentive if you fall into one of the following two categories.
- If the AEM was installed on your vehicle before August 1, 2023, you are not eligible for this payment.
- If you had the AEM installed on your vehicle after August 1, 2023, and already received a $2,000 incentive payment in connection with any prior AEM installation incentive program, you are not eligible for this incentive payment.
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I have not had the AEM installed on my eligible Subject Vehicle yet. How do I proceed with having the AEM installed and filing a claim?
- Contact any authorized Mercedes-Benz dealership (or Freightliner Sprinter dealership for Freightliner Sprinters) to schedule an appointment to have the AEM installed on or before August 31, 2026. Authorized Mercedes-Benz dealerships can be found at mbusa.com/en/dealers. Authorized Freightliner Sprinter dealerships can be found at https://www.freightlinersprinterusa.com/en/freightliner-service-centers.
- Bring your vehicle to your appointment for installation of the AEM on or before August 31, 2026. You must complete the AEM installation before you submit a Claim. Owners and lessees of Subject Vehicles that are operable and either registered in the United States or its territories, or held by a dealer in the United States or its territories, can receive the AEM. Make sure to keep your repair order to submit with your Claim.
- Include with your Claim the following required documents:
- A copy of the Title of your vehicle if you currently own your vehicle, or a copy of the Bill of Sale for your vehicle if you no longer own your vehicle, or a copy of the lease agreement of your vehicle if you currently lease or have leased your vehicle; and
- The final repair order from your authorized Mercedes-Benz or Freightliner Sprinter Dealer proving that your vehicle had the AEM installed between August 1, 2023 and August 31, 2026.
- Submit a Valid Claim with all the required documents by September 30, 2026 here. Failure to submit the required documentation will delay and/or invalidate your Claim.
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I had the AEM installed on my eligible Subject Vehicle, how do I receive a payment?
Include with your Claim the following required documents:
- A copy of the Title of your vehicle if you currently own your vehicle or a copy of the Bill of Sale for your vehicle if you no longer own your vehicle, or a copy of the lease agreement of your vehicle if you currently lease or have leased your vehicle; and
- The final repair order from your authorized Mercedes-Benz or Freightliner Sprinter Dealer proving that your vehicle had the AEM installed between August 1, 2023 and August 31, 2026.
Submit a Valid Claim and all the required documents by September 30, 2026, here.
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Do I need to provide documentation to support my Claim?
Yes, documentation must be provided to support your Claim. Failure to submit the required documentation may result in the delay or rejection of your submission. For your Subject Vehicle, you must provide a copy of the Title, a Bill of Sale, or your lease agreement and the final repair order from your authorized Mercedes-Benz Dealer proving that your vehicle had the AEM installed.
Documentation needs to be clear and readable copies, as nothing will be returned to you. Acceptable files for online submission must be in one of the following formats and no larger than 20MB per file: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip. Failure to submit the required documentation will delay and/or invalidate your Claim.
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How do I get more information?
If you have additional questions or have trouble submitting your Claim online, please contact MB AEM Installation Incentive Program Claims Administrator at info@MBAEMIncentive.com or by calling 888-865-4540.
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